Refund Policy

In Park:

If you are not satisfied with your LEGOLAND® store purchase, return it within 30 days with your proof of purchase. We will return, exchange or replace the item, based on your method of payment at time of purchase. Additional return shipping charges may apply.

SAVE ALL RECEIPTS: LEGOLAND® New York Resort will not refund any merchandise without a valid proof of purchase. Items cannot be returned if packaging has been opened. Some items may be subject to a restocking fee. Other restrictions apply.

Online Store:

All products that are shipped from LEGOLAND® New York are inspected for damages prior to being shipped. 

Please report any received damages within 48 hours of confirmed delivery

Within 30 days returns are permitted for boxes in original and sealed condition      

o   Please pack securely in a sturdy package

o   Refund will be made to original payment method, minus shipping

o   Please email to receive a return label at nywebsales@legoland.com

Orders may be cancelled up to status changed to shipped

For LEGOLAND® New York product information, product availability, or issues, e-mail us at nywebsales@legoland.com.

We reserve the right to restrict product sales in order to be fair to all LEGO® fans. Other restrictions may apply and may be modified by the discretion of Retail Management.