Refund Policy

If you are not satisfied with your LEGOLAND® store purchase, return it within 30 days with your register receipt. We will return, exchange or replace the item, based on your method of payment at time of purchase. *Refunds not valid on Vacation Vouchers.

SAVE ALL RECEIPTS: LEGOLAND® New York Resort will not refund any merchandise without a valid register receipt. Items cannot be returned if packaging has been opened. Some items may be subject to a restocking fee. Other restrictions apply.

All products that are shipped from LEGOLAND® New York are inspected for damages prior to being shipped. Please report any received damages within 48 hours of confirmed delivery.  Boxes must be in original and sealed condition.

For LEGOLAND® New York product information, product availability and orders by mail, e-mail us at

We reserve the right to restrict product sales in order to be fair to all LEGO® fans. Other restrictions may apply and may be modified by the discretion of Retail Management.